Sweet Holiday Chase Promotion

 

Bolabet Company Limited – Terms and Conditions for the Sweet Holiday Chase Weekly Prize Drops

 

1. Introduction

 

These terms govern your participation in the Pragmatic Play “Sweet Holiday Chase” Weekly Prize Drops promotion offered by Bolabet Company Limited (“Bolabet”) in collaboration with Pragmatic Play. By participating in this promotion on the Bolabet platform, you agree to comply with these terms, Bolabet’s Terms and Conditions of Use, the General Betting Rules, and all applicable Pragmatic Play terms and conditions.

 

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2. Eligibility

 

This promotion is subject to the following eligibility conditions:

  • Players must be at least 18 years of age.
  • Participation is open only to persons residing within the territorial limits of Zambia.
  • This promotion is available exclusively to users who are registered on the Bolabet website: www.bolabet.co.zm.

Bolabet reserves the right to verify the identity and eligibility of any participant before awarding promotional rewards.

 

3. Participating Games:

  • This promotion applies exclusively to the participating Pragmatic Play Christmas-themed game titles listed within the Sweet Holiday Chase Prize Drop promotional menu in the Pragmatic Play lobby (each a “Participating Game”).
  • The full list of Participating Games can be viewed in the promotional menu of the participating Pragmatic Play games and within the Pragmatic Play lobby on the Bolabet platform.

4. Promotion Period:

  • The Sweet Holiday Chase Weekly Prize Drops will commence at 20:01 CAT on 19 November 2025 and will run until 19:59 CAT on 14 January 2026.
  • All time related to the promotion will be determined based on Bolabet’s server time.
  • Pragmatic Play and Bolabet reserve the right, at their sole discretion, to modify the promotion period, or to suspend or terminate the promotion in its entirety, for any reason and without prior notice.
  • Promotional Schedule:
    • The first Weekly Prize Drop will run from Wednesday,19 November 2025, 20:01 CAT to Wednesday, 26 November 2025, 19:59 CAT.
    • The second Weekly Prize Drop will run from Wednesday, 26 November 2025, 20:01 CAT to Wednesday, 3 December 2025, 19:59 CAT.
    • The third Weekly Prize Drop will run from Wednesday, 3 December 2025, 20:01 CAT to Wednesday, 10 December 2025, 19:59 CAT.
    • The fourth Weekly Prize Drop will run from Wednesday, 10 December 2025, 20:01 CAT to Wednesday, 17 December 2025, 19:59 CAT.
    • The fifth Weekly Prize Drop will run from Wednesday, 17 December 2025, 20:01 CAT to Wednesday, 24 December 2025, 19:59 CAT.
    • The sixth Weekly Prize Drop will run from Wednesday, 24 December 2025, 20:01 CAT to Wednesday, 31 December 2025, 19:59 CAT.
    • The seventh Weekly Prize Drop will run from Wednesday, 31 December 2025, 20:01 CAT to Wednesday, 7 January 2026, 19:59 CAT.
    • The eighth Weekly Prize Drop will run from Wednesday, 7 January 2026, 20:01 CAT to Wednesday, 14 January 2026, 19:59 CAT.

5. Promotion Mechanics

  • To participate, players must place at least one real-money spin of any bet stake on any Participating Game.
  • A “Qualifying Bet” means any real-money spin placed on any Participating Game.
  • Prizes are awarded randomly on any spin played with a Qualifying Bet.
  • Each Qualifying Bet can trigger only one (1) random prize at a time.
  • Prize Drops consist of predetermined multipliers, which may include 500x, 100x, 50x, 20x, 10x, or 5x, or Free Spins prizes as defined in the prize pool.
  • All multiplier winnings are calculated using a maximum payout bet value of ZMW 30.00, even if the player wagers more than ZMW 30.00.
  • This means that if a player wagers more than ZMW 30.00, the multiplier applies only to ZMW 30.00, not to the higher stake.
    • Example: If a player bets ZMW 50.00 and hits a 500x Prize Drop, the payout is calculated as: 500 × ZMW 30.00 = ZMW 15,000.00, not 500 × ZMW 50.00, because ZMW 30.00 is the maximum qualifying payout stake.
  • Only real-money spins qualify. Demo play does not qualify.
  • All wagers and multiplier calculations are performed in Zambian Kwacha (ZMW).
  • Each player may win a maximum of one (1) prize per Weekly Prize Drop, regardless of how many Participating Games they play or how many Qualifying Bets they place.
  • It is the player’s responsibility to ensure they are placing Qualifying Bets on Participating Games during active promotional periods published by Pragmatic Play.

6. Prize Structure

  • Random cash prizes and Free Spins prizes (“Prize Drops”) may be awarded during real-money play on any Participating Game.
  • Each Prize Drop is either:
    • a predetermined cash multiplier of 500x, 100x, 50x, 20x, 10x, or 5x, applied to the player’s stake (subject to the ZMW 30.00 maximum payout stake), or
    • 5 Free Spins or 10 Free Spins, as provided in the global prize pool.
  • Free Spins awarded under this promotion have no wagering requirements. Winnings from Free Spins are credited directly as cash, may be withdrawn immediately, or may be used to continue playing.
  • Cash Multiplier Example:
    • If a player bets ZMW 15.00 and receives a 20x prize, the payout is: 20 × ZMW 15.00 = ZMW 300.00.
    • If a player bets ZMW 50.00 and receives a 20x prize, the payout is capped at: 20 × ZMW 30.00 = ZMW 600.00, because the ZMW 30.00 maximum stake payout cap applies.
  • Maximum Payout Example:
    • If a player receives the highest multiplier of 500x, the maximum possible cash award is: 500 × ZMW 30.00 = ZMW 15,000.00.
  • Cash prizes are credited instantly to the player’s Bolabet account.
  • Free Spins are automatically added to the relevant Participating Game.
  • All prize values and quantities are visible in the “Prizes” section of the promotional interface of each Participating Game.
  • If a player uses a Bonus Buy feature, any Prize Drop awarded will still be calculated based on the maximum ZMW 30.00 bet value.
  • If a player uses an Ante Bet (including Super Spin, Double Chance Bet, or Triple Chance Bet) and the stake exceeds ZMW 30.00, the multiplier will apply only to ZMW 30.00.
  • All prizes form part of the global Sweet Holiday Chase network prize pool and are shared across all participating operators worldwide.
  • Each player may win only one (1) Prize Drop per Weekly Prize Drop period.
  • In case of disconnections or technical failures, the affected game round may be invalidated.

7. Pragmatic Play’s Role and Disclaimer:

  • Prizes in Daily Tournaments are paid into your Bolabet account wallet, while Daily Prize Drops may include cash Bolabet account wallet, Free Spins Bonuses, or Instant Bonuses.
  • Free Spins Bonuses and Instant Bonuses are directly linked to the participating game where the bonus was won. These bonuses have no wagering requirements and will be credited immediately. Each Free Spins or Instant Bonus must be used within seven days of issuance, after which it will expire.
  • All prizes are free from wagering requirements, meaning players can withdraw winnings immediately subject to the deduction of applicable tax under Zambian law.
  • Prizes will be credited to the player’s account within 72 hours of the end of each tournament or prize drop day.

7. Game Mechanics

  • Pragmatic Play is the software provider and the operator of the Sweet Holiday Chase Prize Drops but does not manage player interactions, transactions, withdrawals, customer engagement, or disputes.
  • All player interactions, including customer support, prize-related queries, and compliance matters, are managed solely by Bolabet.
  • Any changes or amendments to the promotional framework introduced by Pragmatic Play will be communicated to Bolabet, and Bolabet will inform players where necessary to ensure transparency.
  • Bolabet and Pragmatic Play are not responsible for interruptions or technical issues players may experience during the promotion, including but not limited to internet connectivity problems, device malfunctions, interruptions in gameplay, or other events beyond either party’s control.

8. General Terms and Conditions:

 

8.1 Bolabet, as the organiser, reserves the right to temporarily or permanently suspend, modify, or terminate the Sweet Holiday Chase Weekly Prize Drops, in whole or in part, at any time and without prior notice.

 

8.2 In cases of suspected fraud, collusion, abuse of promotion rules, or technical issues beyond Bolabet’s control that may affect the promotion’s integrity or proper functioning, Bolabet reserves the right to withdraw any prizes or winnings suspected of being obtained through such abuse or irregular play. Any attempts to manipulate outcomes or exploit system vulnerabilities will result in immediate disqualification and forfeiture of winnings.

 

8.3 Bolabet and Pragmatic Play reserve the right to review player activities to detect or prevent misuse. Any fraudulent conduct, attempts to manipulate results, or other breaches of these terms will lead to suspension or permanent exclusion from the promotion and forfeiture of any rewards, prizes, or winnings.

 

8.4 Bolabet and Pragmatic Play disclaim any liability for disruptions caused by technical issues, including but not limited to internet connectivity, server errors, or software malfunctions. Players acknowledge the possibility of interruptions and accept that Bolabet will not be liable for such occurrences.

 

8.5 It is the player’s responsibility to ensure their participation complies with all applicable local laws. Bolabet reserves the right to void any entries if they breach legal requirements in the player’s jurisdiction.

 

8.6 By participating in this promotion, users agree:

  • That Bolabet may collect and process their personal information for promotion purposes.
  • To receive communications from Bolabet sponsors and partners.

8.7 Bolabet and its authorised agents reserve the right to vary, suspend, postpone, or terminate the promotion and any unclaimed prizes for any reason and without notice. Players waive any rights or expectations against Bolabet or its authorised agents and acknowledge that they will not have any recourse or claim of any nature against Bolabet or its authorised agents.

 

8.8 By participating in the promotion, each player is deemed to have read, understood, acknowledged, and accepted these terms and conditions.

 

8.9 This promotion is not open to directors, members, partners, employees, agents, consultants of Bolabet, or any persons who directly or indirectly control or are controlled by Bolabet, or marketing service providers, as well as their spouses, life partners, business partners, or immediate family members.

 

8.10 By entering, participating in, or accepting any prize or winnings from this promotion, each player agrees to indemnify, release, and hold harmless Bolabet, its subsidiaries, affiliated companies, directors, officers, employees, agents, suppliers, service providers, and contractors from and against any and all claims, demands, liabilities, losses, damages, injuries, costs, or expenses of any kind, whether direct or indirect, actual or consequential, arising out of or in connection with their participation in the promotion, the awarding, use, misuse, or acceptance of any prize, or any related decision made by Bolabet, including but not limited to decisions regarding eligibility, prize calculations, technical errors, prize expiry, administration, distribution, or cancellation of the promotion. Players acknowledge that participation is entirely at their own risk.

 

8.11 In the event of a dispute, players should refer to Bolabet’s Terms and Conditions of Use, Section 15, and address the issue to support@bolabet.co.zm.

 

8.12 This promotion is not sponsored, endorsed, or administered by Facebook, Twitter (X), or Instagram.

 

8.13 By participating, players acknowledge that information provided is collected by Bolabet as outlined in its Privacy Policy available on www.bolabet.co.zm. Players acknowledge and agree that Bolabet may collect, store, and process their personal information in accordance with its Privacy Policy, including but not limited to name, contact details, and betting activity. Bolabet may also use standard technologies such as cookies and tracking tools to monitor usage patterns, detect fraud, ensure system integrity, and personalise player experience across its platforms. Players have the right to request access to, or correction of, their personal data under applicable data protection laws.

 

8.14 These terms and conditions are available by contacting Bolabet Customer Support via phone, WhatsApp, or email:

  • Airtel: +26097744993, +260770552541, +260770552543
  • MTN: +260960930022, +260762437006, +260762437475
  • Toll-Free for MTN and Zamtel: 357
  • Email: support@bolabet.co.zm

 

8.15 In addition to these rules, all Pragmatic Play game rules, general promotional terms, and Bolabet’s General Betting Rules and Terms and Conditions of Use apply and can be read on www.bolabet.co.zm.

 

8.16 Every player participating in the promotion shall be deemed to have read, understood, acknowledged, and accepted these rules and terms by virtue of their participation in this promotion.

 

Bolabet Company Limited is a licensed betting operator supporting responsible gambling. Only persons aged 18 years or older are permitted to gamble. Winners know when to stop. For help with problem gambling, please contact GamAid at: +260767923704, +260772207640, or +260973881876.

 

 

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